Here at SGA consultancy we take compliance and procedures very seriously, whether it is down to treating customers fairly or dealing with vulnerable customer’s.
We have a designated team to assist you with all of your compliance documents, calls listening, sales process plus many more. Below is a list of the compliance documents all our staff at SGA Consultancy have been trained in:

• Vulnerable customer policy
• Treating customers fairly
• GDPR data protection policy
• Complaints procedure
• Telesales processes for non-advised
• C-map qualification for advice on mortgages
• Call quality training (compliance officers)
• Telesales processes for advised

If unfortunately you wish to make a complaint, please issue this to us in writing via email to notifications@sgaconsultancy.org please address the complaint to ‘F.A.O Matthew Buckley – Operations Manager’. A full and final response will be issued to you within 30 working days