How to make a Complaint to SGA
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You can send your complaint to us in writing to complaints@sgaconsultancy.org. You can follow our process below.
How to make a Complaint to SGA
We aim to resolve most complaints on the spot, but from time to time it may not be possible. If you would like to make a complaint about any of our appointed reps or SGA consultancy group we will need the following.
- your personal information
- Any policy numbers
- Nature of complaint
- What you think would Make the complaint right?
from time to time, if we cannot resolve your issue on the phone we will need to conduct a full investigation. We aim to provide a response to you within 8 weeks of the initial complaint.
While we conduct a full impartial investigation, we will do everything to keep you updated of the progress while offering you one of our dedicated managers as a point of contact. When we have completed our full investigation, we will send you our full and final response in writing.
If you aren’t happy with our findings or you don’t believe we have came to the outcome that you where hoping. In some cases we may be able to re-assess the complaint or you can refer the complaint to the financial ombudsman.
The Ombudsman details are the following:
In writing
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone- 0800 023 4567
You can also visit their website at www.financial-ombudsman.org.uk where you will find further information.
Please be aware that the Financial Ombudsman Service will only be able to consider your complaint after SGA have had the opportunity to consider and resolve this.
The Financial Ombudsman Service exists to help resolve complaints when we have not been able to resolve your complaint to your satisfaction. The service they provide is free and impartial. Whilst we are bound by their decision you are not, contacting them will not affect your legal rights.